I must admit checking my voice-mail is an afterthought and like many of you I get too many e-mails so I try to limit the e-mails I send out. Usually when I get someone’s voice-mail, I hang up and send a text. My preferred method of communication is text or e-mail, never phone/voice-mail. In my opinion, text messaging is the communication channel of choice in 2016 and because of smartphones texting is as routine as talking on the phone. Texting appears to be the communication method of choice for many. I have found that text messaging is a fast way to respond to a message and to create a message without rambling. When I do listen to voice-mail messages, it is often hard to listen to the rambling message, figure out who called and the return call number. Voice-mail was introduced in 1973 but this is 2016 and voice-mail may be a technology whose time has come to rest in peace.
Office voice mail at the world’s largest soft-drink maker, Coca-Cola was shut down in December of 2014 at its Atlanta headquarters office. However, employees could opt to keep voice-mail if they had a business critical need; only about 6.0 percent of employees made the argument to keep their voice-mail.
I understand that some of you feel that voice-mail is here to stay and text messaging is for individuals less than 40 years of age but I can sincerely say for me, text messaging is not generational but the most efficient way to communicate in 2016.